 |
 |
|
SERVICE WITH A SMILE (September 2008)
|
||
With over 25 years’ experience installing, servicing and maintaining electrical installations throughout the UK, Mike Seary was ideally placed to become Solid State’s first dedicated Service & Maintenance Manager at the turn of the Millennium. Since his appointment, the division has gone from strength to strength and currently manages over 300 national, regional and single site contracts for organisations as diverse as Vue Cinemas (servicing 55 fire and voice alarm systems) and Cumberland Infirmary (servicing 22 networked fire alarm systems). But, as Mike is keen to point out, it’s not all down to him: “I work with a fantastic, dedicated team who are just as committed to doing a good job as I am. As a company, we offer all our clients the same level of support whatever their size,” he says. “Big or small, we do not discriminate. Our aim is to provide a quality service that is tailored to meet the needs of every single one of our clients.” Unlike many other nationwide service and maintenance providers, Mike has introduced a system whereby all of Solid State’s customers can speak directly to an experienced call-out engineer. “ There’s nothing more frustrating, particularly in an out-of-hours situation, than having to relay a message to a telephonist at a call centre and then having to wait until it is relayed to the relevant engineer. Our system means that you can speak directly with a knowledgeable and experienced member of our service team and this often leads to us resolving problems over the phone without the need for an emergency site visit. Adds Mike: “We firmly believe we deliver the industry’s best value maintenance packages, addressing the requirements, budget and - of course - the appropriate regulations for any site. We receive a large number of unsolicited testimonials and our maintenance contract renewal rate stands at over 95% per annum.” Mike also takes great pride in the intelligent database system he helped introduce four years ago. “The system gives our maintenance engineers remote 24-7 access to the technical details of all our clients’ systems,“ he explained. “It details all reactive and planned maintenance visits, false alarm data and our full range of life safety system components. This gives our 20-strong team of engineers the best possible chance of early fault diagnosis and helps us provide some of the most efficient and cost-effective maintenance contracts on the market.” If you have a service and maintenance contract that is due for renewal in the next 12 months, contact Mike for a no-obligation quotation on 01257 463018 or email us at info@solidstatesecurity.co.uk |
||
 |
||
Solid
State prides itself on offering a refreshing, cost-effective approach
to your after-sales system servicing needs. Key to this is the role
of Mike Seary, Solid State’s Service and Maintenance Manager.
In the first of our "Meet the People" series, Mike explains
what is so special about Solid State’s approach.